Effective 28 September 2026 · Applies to all Bastion products
Try before you buy
Every Bastion product is available as a free 30-day trial, so that you can test it with your own data, environment and code before you pay. Any trial limits are listed on our Trial Downloads page. We are happy to extend a trial or answer technical questions during your evaluation. Email support@bastionsoftwaresolutions.com.
Sales are final
Because you can fully evaluate the software before purchase, all sales are final and we do not give refunds for change of mind, for purchasing the wrong product or tier, or for no longer needing the software.
If you bought the wrong product or tier, contact us within 14 days of purchase. Provided the licence key has not been activated and, for developer libraries, no runtime key has been issued, we will exchange it for the correct product. If the correct product costs more, you pay the difference. If it costs less, the difference is credited against a future purchase and is not refunded. The original licence key is revoked on exchange.
Severe defects
If the software has a severe defect, meaning a reproducible fault that stops a documented core function from working with no reasonable workaround:
- Report it to support@bastionsoftwaresolutions.com during your maintenance period, with enough information for us to reproduce it.
- We will work with you to fix it.
- If we cannot supply a fix or a reasonable workaround within 30 days of receiving a reproducible report, and you have co-operated with us during that time, you can request a full refund of the licence fee.
When a refund is made, the licence key and all activations are revoked and the software must no longer be used. For developer libraries, you must also stop distributing applications that include the runtime components.
How refunds are paid
Our reseller and merchant of record, FastSpring, processes refunds to the original payment method. FastSpring may also issue refunds under its own Terms of Sale, for example for fraudulent or erroneous charges.
Your statutory rights
If you are a consumer, this policy does not affect your statutory rights, including your rights under the Consumer Rights Act 2015 for digital content that is faulty or not as described, and any right to cancel set out in FastSpring’s Terms of Sale.
Contact
Bastion Software Solutions Ltd · 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB · support@bastionsoftwaresolutions.com · 020 3633 9935